Customer service

Contact us

Do you have questions about our products, your order, or need advice on caring for your pet? We're happy to help!

info@pawonline.nl

We aim to respond to your email within 24 hours.

Monday to Sunday: 9:00 AM - 5:00 PM

Order today, receive tomorrow!
Free shipping from €75
Shipping to the Netherlands and Belgium

How long does delivery take?
Orders are delivered within 1-2 working days in the Netherlands and Belgium.

Can I return my order?
Yes, you have a 14-day cooling-off period. You can return unopened products free of charge.

What payment methods do you accept?
We accept iDEAL, credit cards, Apple Pay, Google Pay and Shopify Pay.

Want to send us a message? Use our contact form .

At Pawonline, we donate a portion of our profits to cancer research. Together we make a difference for people and animals!